FAIR & AFFORDABLE
TERMS & CONDITIONS
Check out our standard terms and conditions to help us produce a quality and timely product for you!
STANDARD TERMS AND CONDITIONS
OUR FEES AND DEPOSITS
We do not offer refunds on deposits or payments in any instance outside of standard consumer law. The deposit is not refundable as we begin development work, marketing research and asset creation following any payment being made. Completed website balances are required to be paid within 7 days of us advising of completion of work.
Clients who agree to sign up on a payment plan for their service or website payments, agree to continue making payment until the agreed payment plan is completed in full. As above we retain the right to disable or remove access to the site or its associated assets for non-payment, pending recovery of full remaining payment. Any payment that is dishonoured will incur a $8.90 dishonour fee from the associated payment provider Ezypay. We do not charge other fees or charges for signing up on a payment plan. By signing up on a payment plan you also agree to the payment terms of using the Ezypay payment system, you can find their full Terms and Conditions here: https://www.ezypay.com/terms-policies
SUPPLY OF MATERIALS
Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed. Where you fail to supply materials which stop the work from being completed entirely, upon our request you will have 5 business days to supply the require materials, or we will consider the project as completed and you will be asked to pay the final balance on the project. Any additional changes or modifications past this point will incur further charge to complete.
Our website development phase is flexible and allows certain variations to the original specification. However any major deviation from the specification will be charged at the rate of $100.00 per hour, or at a quoted value.
PROJECT DELAYS AND CLIENT LIABILITY
APPROVAL OF WORK
WARRANTY BY YOU AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website.
OWNERSHIP OF DOMAIN NAMES AND WEB HOSTING
CROSS BROWSER COMPATIBILITY
FAIR USE POLICY
We advertise all our sites as having no page limit on our websites, this is because we do not charge ‘per page’ we charge to create a site suitable to achieve your goals for your business type, we know on average a standard service based website will have somewhere around 5-8 pages usually with a minimal amount of content required, large numbers of additonally requested pages will be charged at a nominal rate.
We do not advertise any limit on number of revisions in design for a job, due to the nature of our design process, you supply us with your vision and direction, and we create that, as such, our process is a gradual revising process and it is rare we need to redo entire designs from scratch.
We reserve the right to deny creation, changing or updating of any quantity of pages/content or design we deem to be above any beyond the budget for our quoted works based on this ‘fair use’ policy when we feel the amount of work required to generate these extra content would be above and beyond the scope and budgeted amount of work on any quoted or invoiced works, and in this instance, we would discuss with the client any additional costs BEFORE continuing to make these changes/additions or updates. Disagreement in content added above and beyond the initial budget does not negate the requirement for all invoices/quotes to be paid in full, and the client will still be responsible for full payment on any outstanding invoices.
In over 10 years in business we have not yet had to enact this Fair Use Policy, as we do our best to communicate effectively what we offer with any website quote, however we do reserve the right to do so for any reason.